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Go beyond bots and generic LLMs.
Build intelligent conversations that scale
results with Smart AI Agents
Achieve enterprise success with production-ready AI Agents
that maintain live context, complete complex actions, and boost
interactions via voice and chat
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Ready AI Agents that adapt intelligently and deliver business results
Conversational AI Agents are powered by LLMs, enriched with real-time inputs, sustained context, and the ability to coordinate complex workflows across channels like messaging and voice.
Focusing on precision and rapid response, these agents produce tangible results while aligning with enterprise-grade controls.
Built for seamless performance in both voice and chat, our AI Agents handle tasks such as verifying user identity, scheduling service visits, updating support tickets, tracking order status, and initiating payments.
Lead Gen AI Agent
Product discovery AI Agent
Collections AI Agents
Order management AI Agent
Meet a few of our multimodal agents
Lead Gen AI Agent
Collects, qualifies and nurtures leads
Probes and understands user intent
Guides and helps in product discovery
Orchestrates drip campaigns based on user segments
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Streamline Workflows with Smarter AI Automation
Smarter task automation
Let your AI Agents take over repetitive tasks using prompt-based instructions so your team can focus on strategic work. From generating leads to scheduling appointments or checking eligibility — your agent’s got it covered.
Conversational intelligence
Our AI Agents adapt to user inputs in real time, ensuring quick, relevant responses. They speak your brand’s voice, understand slang, accents, and typos, and efficiently resolve queries on the fly.
Built-in safety checks
Every AI Agent operates with defined controls, from handling hallucinations to enforcing brand rules — covering tone, scope, responses, and more — so you stay in control, always.
Gupshup AI Agents for Conversations: How it works
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Simple to Create, Effortless to Manage Across Channels
Build Smart AI Agents Instantly
Deliver custom experiences with ease. Just provide simple prompts to launch AI Agents that meet your goals—no need to manually set intents or entities.
Customize How Your Agent Interacts
Tune your Agent to match your brand tone, manage rich conversations, follow business logic, and stay aligned with evolving customer needs.
Empower Your Agent with Ready-to-Use Tools
Let your Agent complete tasks like order changes or policy renewals using integrated tools. Connect to third-party systems and streamline complex workflows.
Set Clear Rules to Keep Your Agent on Track
Define do’s and don’ts so your Agent follows guidelines, speaks appropriately, and relies on accurate, approved sources—always staying on message.
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Trusted by businesses globally
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Low-Code Platform
Empower business teams with an intuitive, low-code interface that minimizes reliance on developers to launch conversational journeys swiftly.
Reliable Fallbacks
Deliver uninterrupted conversations with smart fallback mechanisms you can configure during setup for consistent customer experiences.
Gupshup Agentic AI Platform: Real-time, Goal-Oriented Automation
Seamless Integrations
Easily connect with your existing third-party platforms—whether it's payments, CRM, customer support, or eCommerce systems.
Pre-Built Agent Library
Access ready-to-use agents trained on common business tasks—enabling faster deployment and quick wins for key use cases.
Fully Customizable
Designed to independently manage tasks and workflows with complete customization aligned to your business goals.
User-Friendly Testing Sandbox
Quickly test and optimize AI Agents in a business-friendly environment tailored to different funnel stages and use cases.
Scale Smarter with AI Agent Solutions
Choose from a ready-to-use library of AI Agents designed to solve your business challenges, or build a custom agent tailored precisely to your organization’s workflows and goals.